Help Center

Shipping time might vary depending on location, shipment method, and other factors. Please allow 2-5 business days for processing/production time for your order to ship out.

Your 100% satisfaction is important to us. We offer a 30-days Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30-days Return & Exchange Policy, since the day item was marked delivered.To be eligible for a return, goods must be unopened, unused, undamaged, in its original packaging and accompanied by proof of purchase.For returns, please email support@averyscotthome.com with the subject 'Returns' and include your order number, name, and the reason for the return.We will send a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.When returned item is received and inspected, you'll receive a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after. Please remember it can take some time for your bank or credit card company to process and post the refund.DamagesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.Exceptions / Non-returnable itemsCertain types of items cannot be returned, such as perishable goods (flowers, food, plants), custom pruducts (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.Unfortunately, we cannot accept returns of sale items or gift cards. ExchangesThe fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

You can select your preferred payment method at checkout. We accept secure payments for both local and international customers via Credit Cards, Debit Cards, PayPal and others. Note that additional exchange fee may apply if your currency is other than U.S. dollars.